fermom Terms & Conditions

Welcome to fermom, Indonesia's premier online gaming platform. These Terms and Conditions ("Terms", "Agreement") govern your use of the fermom website located at https://fermom.cam and all associated services, games, and features offered by fermom ("Service", "Platform", "Site").

By accessing or using fermom, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these Terms, you must not use the fermom platform.

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Account" refers to the personal gaming account registered by the User on fermom.
• "User", "You", "Your" refers to any person or entity accessing or using the fermom platform.
• "We", "Us", "Our", "fermom" refers to the fermom platform, its operators, and its affiliates.
• "Bet" refers to any wager placed on sports events, casino games, or other gaming products offered by fermom.
• "Bonus" refers to any promotional funds, free bets, or other incentives offered by fermom to Users.
• "Deposit" refers to funds transferred by the User into their fermom Account.
• "Withdrawal" refers to funds transferred from the User's fermom Account to their designated payment method.
• "KYC" refers to Know Your Customer verification procedures required by fermom.

2. Acceptance of Terms

By registering an Account on fermom, depositing funds, placing a bet, or otherwise using any feature of the Service, you expressly agree to these Terms and Conditions. Your continued use of the platform constitutes ongoing acceptance of any updated Terms we may publish from time to time.

If you do not agree to these Terms at any point, you must immediately cease all use of fermom and close your Account by contacting our customer support team.

3. Eligibility

To use fermom, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is greater.
• You must be a resident of Indonesia and legally permitted to participate in online gaming activities under Indonesian law.
• You must not be located in any jurisdiction where online gambling is prohibited by law.
• You must register in your own name and provide accurate, current, and complete personal information.
• You are not currently self-excluded or banned from any online gaming platform.
• You are acting on your own behalf and not on behalf of any third party.

4. Account Registration

4.1 Creating an Account

To access the full range of fermom services, you must register a personal Account. During registration, you must provide accurate information including your full name, date of birth, email address, phone number, residential address, and preferred payment details.

4.2 Account Verification (KYC)

fermom is required by law to verify the identity of all Account holders. You agree to provide valid identification documents when requested, including but not limited to:

• Indonesian National ID Card (KTP)
• Passport or other government-issued photo identification
• Proof of address (utility bill, bank statement, or government correspondence dated within 3 months)
• Selfie photograph holding your ID document

Failure to complete KYC verification when requested may result in restricted Account functionality, including the inability to withdraw funds. fermom reserves the right to request additional documentation or conduct enhanced due diligence at any time.

4.3 One Account Per Person

You are permitted to open only one Account on fermom. Multiple Accounts, duplicate Accounts, or Accounts opened under false identities are strictly prohibited. If we detect multiple Accounts belonging to the same individual, we reserve the right to close all such Accounts, void any bets, and forfeit any winnings or bonus funds.

4.4 Account Security

You are solely responsible for maintaining the confidentiality of your Account username and password. You agree to:

• Choose a strong, unique password and keep it secure
• Not share your login credentials with any third party
• Notify fermom immediately if you suspect unauthorized access to your Account
• Log out of your Account after each session, especially on shared or public devices

fermom is not liable for any loss or damage arising from your failure to protect your Account credentials.

5. Deposits and Withdrawals

5.1 Deposits

fermom accepts deposits via major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon, as well as e-wallets such as OVO, DANA, GoPay, and ShopeePay. All deposits must be made in Indonesian Rupiah (IDR).

Minimum and maximum deposit limits vary by payment method and are displayed during the deposit process. All deposits are subject to verification, and fermom reserves the right to reject any deposit that raises security concerns or compliance issues.

Deposited funds must originate from a payment method registered in your own name. Third-party deposits are not permitted and will be returned to the source.

5.2 Withdrawals

You may request a withdrawal of your Account balance at any time, subject to the following conditions:

• Your Account must be fully verified (KYC complete)
• Withdrawals must be made to a payment method registered in your own name
• You must have met all wagering requirements associated with any active bonuses
• Minimum and maximum withdrawal limits apply based on your payment method and VIP status

fermom processes most withdrawals within 15 minutes to 24 hours, depending on the payment method and banking hours. We reserve the right to conduct additional security checks on withdrawals, which may extend processing time.

5.3 Fees

fermom does not charge fees for deposits or withdrawals. However, your bank or payment provider may impose their own transaction fees, which are beyond our control.

5.4 Anti-Money Laundering (AML)

fermom is committed to preventing money laundering and terrorist financing. We reserve the right to report suspicious transactions to relevant authorities. You agree that all funds deposited into your Account are from legitimate sources and are not derived from illegal activities.

6. Bonuses and Promotions

6.1 General Bonus Terms

fermom offers various bonuses and promotions to enhance your gaming experience. All bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, time limits, and maximum bet restrictions. These terms are clearly stated on each promotion page.

By claiming a bonus, you agree to comply with all associated terms. Failure to meet bonus requirements may result in forfeiture of bonus funds and any winnings derived from them.

6.2 Wagering Requirements

Most bonuses carry wagering requirements, which specify the number of times you must wager the bonus amount before it can be withdrawn. For example, a bonus with a 30x wagering requirement means you must wager 30 times the bonus amount before withdrawal is permitted.

Different games contribute differently toward wagering requirements:

• Slots: 100% contribution
• Sports betting: 50% contribution
• Table games (blackjack, roulette, baccarat): 10% contribution

6.3 Bonus Abuse

fermom has zero tolerance for bonus abuse. Prohibited activities include but are not limited to:

• Opening multiple Accounts to claim bonuses multiple times
• Betting patterns designed solely to meet wagering requirements without genuine gaming intent
• Colluding with other players to manipulate bonus outcomes

We reserve the right to void bonuses, confiscate winnings, and close Accounts engaged in bonus abuse.

7. Betting Rules

7.1 Sports Betting

All sports bets are subject to the official rules of the sport in question and the specific market rules displayed on fermom. Bets are settled based on official results announced by the governing sports body.

fermom covers a wide range of sports including football (BRI Liga 1, English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, AFF Cup), basketball, tennis, badminton, volleyball, and e-sports (Mobile Legends MPL, PUBG Mobile, Free Fire).

7.2 Casino Games

All casino games offered on fermom use certified Random Number Generators (RNG) to ensure fair and unbiased outcomes. Live dealer games are streamed in real-time from professional studios and follow standard casino rules.

7.3 Lottery Games

Lottery games such as togel (Indonesia's traditional numbers lottery) are settled based on official draw results published by licensed lottery operators. fermom is not responsible for delays or errors in third-party lottery results.

7.4 Bet Settlement and Disputes

Bets are settled as soon as official results are confirmed. In the event of a dispute, fermom's decision is final and binding. You may contact customer support to request a review of any settled bet within 7 days of settlement.

7.5 Maximum Payouts

fermom reserves the right to impose maximum payout limits on certain bet types or events. These limits are displayed in the bet slip before confirmation. Progressive jackpot games may have separate maximum payout rules.

8. Responsible Gaming

fermom is committed to promoting responsible gaming and protecting players from the potential harms of problem gambling. We provide a comprehensive suite of tools to help you stay in control:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Loss Limits: Define maximum losses over a specific period
• Session Time Limits: Set maximum session durations
• Reality Check Reminders: Receive periodic notifications showing time played and win/loss amounts
• Self-Exclusion: Take a break from gaming for 24 hours, 7 days, 30 days, 6 months, or permanently
• Self-Assessment Quiz: Evaluate your gaming habits with a confidential questionnaire

If you feel that gambling is becoming a problem, please contact our support team immediately. We can assist you in setting limits, activating self-exclusion, or connecting you with professional counseling resources.

For more information, please visit our dedicated Responsible Gaming page.

9. Prohibited Activities

The following activities are strictly prohibited on fermom and may result in immediate Account suspension, closure, and forfeiture of funds:

• Using the platform if you are under 21 years of age
• Registering multiple Accounts or using another person's Account
• Providing false or misleading information during registration or KYC verification
• Using automated bots, scripts, or third-party software to place bets
• Colluding with other players or engaging in syndicate betting
• Exploiting technical errors, bugs, or vulnerabilities in the platform
• Using the platform for money laundering or other illegal activities
• Engaging in fraudulent chargebacks or payment disputes
• Harassing or abusing customer support staff

10. Account Suspension and Termination

10.1 Suspension by fermom

fermom reserves the right to suspend or terminate your Account at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or pose a risk to the integrity of the platform.

Upon suspension or termination, any pending bets will be voided, bonus funds forfeited, and your Account balance may be withheld pending investigation. If the suspension is found to be in error, your Account will be reinstated and any withheld funds returned.

10.2 Voluntary Account Closure

You may request to close your Account at any time by contacting customer support. Upon closure, any remaining balance (excluding non-withdrawable bonus funds) will be returned to you via your registered payment method, subject to completion of any outstanding wagering requirements and KYC verification.

10.3 Inactive Accounts

Accounts that remain inactive (no login or betting activity) for 12 consecutive months may be subject to an administrative fee of Rp 50,000 per month, deducted from the Account balance. We will notify you by email before applying any inactivity fees.

11. Intellectual Property

All content on the fermom platform, including but not limited to logos, graphics, text, software, and game designs, is the property of fermom or its licensors and is protected by Indonesian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes only. You may not:

• Copy, reproduce, or distribute any content from the platform without written permission
• Reverse engineer, decompile, or disassemble any software or games
• Use the fermom name, logo, or branding without authorization

12. Limitation of Liability

To the fullest extent permitted by law, fermom and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to:

• Loss of profits, revenue, or data
• Service interruptions, technical errors, or system downtime
• Unauthorized access to your Account due to your failure to maintain security
• Third-party actions or failures by payment providers

fermom's total liability to you for any claims arising from your use of the platform shall not exceed the amount deposited into your Account in the 90 days preceding the claim.

13. Dispute Resolution

If you have a complaint or dispute with fermom, please contact our customer support team at [email protected] with full details of your concern. We will investigate and respond within 7 business days.

If you are not satisfied with our response, you may escalate the matter through our formal complaints procedure. We are committed to resolving all disputes fairly and transparently.

Any disputes that cannot be resolved through our internal procedures shall be subject to binding arbitration under the rules of the Indonesian National Arbitration Board (BANI), with proceedings conducted in Jakarta, Indonesia.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Indonesia. You agree to submit to the exclusive jurisdiction of the courts of Jakarta, Indonesia for the resolution of any legal disputes arising from your use of fermom.

15. Changes to Terms

fermom reserves the right to modify these Terms and Conditions at any time. We will notify you of material changes by email or by posting a notice on the platform. Your continued use of fermom after such changes constitutes acceptance of the updated Terms.

We recommend reviewing these Terms periodically to stay informed of any updates. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised.

16. Contact Information

If you have any questions about these Terms and Conditions, or if you need assistance with your Account, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the fermom platform
• Support Hours: 24 hours a day, 7 days a week (WIB timezone)

We strive to respond to all inquiries within 2 hours. For urgent matters, please use our live chat feature for immediate assistance from our Indonesian-speaking support agents.